Diss Leisure Centre Revamp

1. When will the Leisure Centre be closed?

The centre will reopen on 13 January 2025

2. What work will be carried out during the closure? 

The improvement and refurbishment work will see: 

• The swimming pool depth reduced, a full re-tiling of both main and learner pool and surrounds 
• Total refurbishment of the changing rooms, including expanding the size of the area  
• The removal of the gym to open a large viewing area, featuring a self-serve coffee machine and vending options
• The removal of both the sauna and the steam rooms to allow for a new shower area 
• Insulation of the building, solar panels, and air source heat pumps 

3. Why have you decided to shallow the main pool? 

The shallowing of the pool is essential as it: 

• Ensures we keep up with safety and operational pool guidelines 
• Ensures we can replace the ageing water inlets and outlets 
• Will reduce running cost of the pool including heating, chemical treating, and water usage of the pool 
• Ensures we have a more sustainable pool 

4. Why have you decided to remove the sauna and steam rooms? 

 There are many reasons: 

• We have had to prioritise and maximise the space for a new layout of the changing rooms, because of this we are having to move the shower area to where the existing sauna and steam are currently located 
• There are also high running costs associated with both sauna and steam rooms, with the increased cost of electricity it has become not viable and not sustainable to keep this offering in the new building 
• We want to future-proof the centre, ensuring it remains a vital part of the community for years to come

5. Will there be a gym when the centre reopens? 

When the centre reopens there will be no gym facility initially. Plans are currently being developed for the old John Grose site. We will provide further updates on our website as this progresses. All leisure members can make use of the gym and fitness classes at both Wymondham Leisure Centre and Long Stratton Leisure Centre as part of their membership.

6. What is happening with Swim School when the centre reopens?

Swim School lessons will recommence from 13 January 2025. All existing members have been contacted and allocated a space. We are currently taking on new students to begin lessons when the centre reopens. You can register your interest here: https://forms.office.com/e/RgUk1RGRz8

7. I have frozen my membership, how will I know when it restarts?

All members that decide to freeze their membership will be contacted prior to reopening to confirm when their membership will restart. 

8. How much will my first direct debit be with the centre reopening halfway through the month?

All January direct debits will be calculated to reflect the reopening date. For those who are currently paying 50%, the direct debit payment will reflect the 50% discount up until 13 January before reverting to the full membership price for the remainder of the month.

8. If I decided to cancel my memberships, what do I need to do? 

You can cancel your membership at any time. Please let us know by completing the form found here. This will also need to be cancelled at the bank.  

9. If I cancel my membership during the closure and then wish to restart again can I get the discounted rate? 

• No, the reduced rate is only offered to those members who continue to use other centres or freeze their membership 
• Those wishing to restart their membership will have to pay full rate 

10. I’m a member at Diss will my membership card work at other sites? 

Yes, your membership card will work at all South Norfolk Council run leisure facilities.  

11. What other South Norfolk Leisure Facilities are included in my membership? 

• All membership types allow you access to Wymondham, Long Stratton, Kett’s Park and Framingham Earl.  
• Includes the use of the pool (Wymondham only) 
• Gyms (Long Stratton and Wymondham)  
• EGYM (Long Stratton and Wymondham)  
• Classes at all sites.  

To find the nearest centre to you please visit our website: https://southnorfolkleisure.co.uk/ 

12. I’m a pay as you go member, what are my options? 

As a pay-as-you-go member you are still able to visit our other sites at Wymondham, Long Stratton, Kett’s Park and Framingham.  

To find out what’s available at each site please visit our website:  https://southnorfolkleisure.co.uk/ 

13. I have an annual membership, and am not interested in going to other venues, what are my options? 

• Those who have an existing annual membership with time owing, can carry on their membership taking advantage of the other sites 
• Alternativity, we can freeze your membership and restart this when the centre reopens. 

14. I have an annual membership and wish to use the other centres during closure, do I receive a discount/incentive?

• Those who have an existing annual membership with time owing can carry on their membership taking advantage of the offer at Long Stratton Leisure Centre & Wymondham Leisure Centre as above and will receive 50% additional time at the end their current membership.  This will be proportional if the membership ends during closure.  For example, during the closure if they have 2 months remaining they will receive 1 month additional. 

15. I have an 8-10 swim card, what are my options? 

• These cards can be used at Wymondham Leisure Centre 
• Alternatively, we can freeze these and then restart them when the centre reopens 

16. I have a 10-8 swim card and still have swims on there, can I have a refund? 

Yes, you are entitled to a refund. However, this request will need to be made via email to the following address: Leisure@southnorfolkandbroadland.gov.uk 

17. I have an annual membership and don’t wish to continue to use the other centres or wish to freeze. Am I entitled to a refund? 

Yes, you are entitled to a refund. However, this request will need to be made via email to the following address: Leisure@southnorfolkandbroadland.gov.uk 

18. I am interested in joining the centre when it opens. How much will membership cost?

All membership options can be found here. Memberships give you access to all South Norfolk Leisure centres.