Accessibility statement for the South Norfolk Leisure website

This website is run by South Norfolk Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • not all buttons and links are clearly identifiable as they don’t have a secondary visual indicator on hover
  • colour contrast is not sufficient on error messages, hyperlinks and calendar dates
  • the calendar and information icons on the booking calendar aren’t selectable when navigating using a keyboard
  • the carousel buttons overlap the heading when zoomed in at 150% or more
  • some links are missing a text alternative
  • element IDs are not always unique

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

  • email
  • phone 01953 607171

We’ll consider your request and get back to you in 10 working days.

If you cannot view the map on our ‘contact us’ page,  call or email us for directions.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, you can contact us by:

  • phone phone 01953 607171

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Information about contacting South Norfolk Leisure can be found on the Contact us page.

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Technical information about this website’s accessibility

South Norfolk Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard due to the non-compliances listed below.

Non accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Some buttons and hyperlinks don’t have a visual indicator when selected, when navigating with a keyboard. Some of these do not meet the required colour contrast ratio. This fails criteria 1.4.1 Use of Color, 2.1.1 Keyboard, 2.4.7 Focus Visible and 3.2.1 On Focus. We have engaged with our website supplier (TA6) to fix this by 31 December 2022.

Colour contrast is not sufficient on some error messages, calendar days and calendar dates. This fails criterion 1.4.3 Contrast (Minimum). We have engaged with our website supplier (TA6) to fix this by 31 December 2022.

The iFrame on the Contact us page doesn’t have a text alternative. This fails criteria 2.4.4 Link Purpose (In Context), 2.4.9 Link Purpose (Link Only) and 4.1.2 Name, Role, Value. We have engaged with our website supplier (TA6) to fix this by 31  December 2022.

Some elements have the same ID value when they should be unique, for example on the ‘Contact us’ page. This fails criterion 4.1.1 Parsing. We have engaged with our website supplier (TA6) to fix this by 31 December 2022.

There are empty container elements on some pages, for example the homepage and ‘Contact us’ pages. This fails criterion 1.3.1 Info and Relationships. We have engaged with our website supplier (TA6) to fix this by 31 December 2022.

Disproportionate burden

Content that’s not within the scope of the accessibility regulations

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

We are also not required by the regulations to fix documents provided by third-parties that are neither funded nor developed by, nor under the control of the Council.

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

We do not need to fix the Twitter plugins because this is third party content that’s under someone else’s control and we did not pay for it or develop it ourselves.

What we’re doing to improve accessibility

We have worked with our website supplier to ensure that templates used by web content editors are accessible and responsive.

We have trained web content editors on accessible content and both AbilityNet and Hassell Inclusion have provided practical training in accessible document production for all staff across the council.

We have set up processes so that this website is continually tested.

Preparation of this accessibility statement

This statement was prepared on 16 November 2022. It was last updated on 13 December 2022.

This website was last tested on 15 November 2022. The test was carried out by South Norfolk Council, using WAVE, Siteimprove and manual testing methods.

We used this approach to deciding on a sample of pages to test where they have been highlighted as having accessibility issues through the automated monitoring and reporting on content accessibility.

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